About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

______________________________________________________________________________

Miele Professional is seeking a hands-on and forward-thinking

Head of Service

to lead and develop our service organization in Finland. 

In this pivotal role, you will lead and inspire a field service team of 8 professionals along with managing a nationwide network of over 60 service partners. You will be working closely with our back-office team, responsible for supporting our Service and Sales functions.

You will be responsible for driving operational excellence, ensuring financial performance, and aligning local service strategies with our global vision of becoming “Immer Besser” – Forever Better.

You will report directly to the Director of Service Professional, Northern & Western Europe, and collaborate closely with international colleagues across the Nordics, Northwest Europe region, and our German headquarters. Locally you will have a disciplinary reporting line to the Professional Head of Sales, acting as the Country Coordinator of Miele Professional in Finland.

This role is based at Miele’s Finnish headquarters in Porttipuisto, Vantaa. We offer the flexibility of hybrid work, enabling you to work partially remotely. Additionally, we highly value community and team spirit, and we encourage everyone to contribute to this.

Key Responsibilities

• Full accountability for service department turnover, budget, P&L, and KPIs
• Develop and execute Finland’s local service strategy in alignment with global objectives
• Strengthening our service contract business with a strong commercial focus
• Lead, inspire, and grow the service team and partner network
• Ensure compliance with Miele’s international service standards and drive best practice adoption
• Collaborate closely with the Sales department to deliver integrated customer solutions
• Manage a field-based team with effective remote leadership maintaining high engagement and level of support
• Work collaboratively with fellow Miele leaders to manage the Finnish subsidiary and work environment.

Qualifications

• Proven leadership experience in customer service or technical service environments
• Strong communication and stakeholder management skills
• Higher education in a relevant field (or equivalent experience)
• Experience in cross-border reporting and international collaboration is beneficial

Personal Attributes

• A motivating people leader who sets clear direction and builds engagement
• Strategic thinker with a hands-on approach and commercial mindset
• Structured, analytical, and results-driven
• Comfortable with systems and efficiency-focused operations

What We Offer

We offer a central leadership role in a strategically important area for Miele, offering the opportunity to shape and grow a newly restructured service organization, with the global and local support of a well-established international company. You’ll be working with a globally respected brand known for its commitment to quality and innovation. We offer good employment conditions and a supportive working environment. Our open and warm company culture values diversity and inclusion. Learn more about our culture: Welcome to Miele Nordics - Miele Nordics

How to apply

Please submit your application, including your CV and any other relevant documents, in English via our Global Miele Job site or via the "apply" button below. We review applications on a rolling basis, so we encourage you to apply as soon as possible and no later than August 22, 2025.

For any enquiries regarding the position, please contact Sjur Klafstad, Director of Service Professional, Northwest Europe, Mobile: +47 91 30 92 69.